Edalem.io is a B2B travel platform that provides tools for local tour operators and travel agents to create, manage, and distribute travel products. The Edalem.io website (including any mobile applications and related services) and its functionalities (collectively, our “Services”) are owned and operated by Edalem Development PTE. LTD, registered in Singapore (“Edalem.io,” “we,” “our,” or “us”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices outlined in it.

We may update this Privacy Policy periodically, so please check back regularly to stay informed about any changes.

Overview

This Privacy Policy explains how we collect, use, and share personal information. It also describes your rights and how you can exercise them.
We are committed to protecting your personal data and take appropriate measures to ensure its security.

1. Collection of Your Personal Data

We collect the following categories of personal information:

Data You Provide Directly:

• Name, email address, phone number, company name, and other contact details.
• Account information, such as username and password (stored in hashed format for security).
• Payment information, such as billing details for subscription or booking purposes.

Data Provided for Bookings:
Users may input personal information about their clients (e.g., travelers), such as names, contact details, and booking preferences, into our system for operational purposes.

Data Collected Automatically:

• Technical Information: IP address, browser type, device type, and operating system.
• Usage Information: Pages visited, content viewed, and interactions with our Services.
• Cookies

Data from Other Sources:
We may receive data from third-party business partners or affiliates to enhance and facilitate your use of our Services.

2. How We Use Your Personal Data

We process your personal data to:

• Provide and manage our Services.
• Facilitate and manage bookings and transactions.
• Communicate with you about your account, bookings, or customer service inquiries.
• Protect and improve our platform, including preventing unauthorized access.
• Comply with legal and regulatory obligations.

3. Data Security

We prioritize data security and employ the following measures:

• Encryption: Personal data and booking details are encrypted in our database to ensure confidentiality.
• Password Protection: User passwords are hashed before storage.
• Access Control: Access to personal data is restricted to authorized personnel only.
• Monitoring: Systems are regularly monitored for security vulnerabilities.

4. Sharing Your Personal Data

We may share your personal data with:

• Service Providers: Third-party providers that support our operations (e.g., hosting, payment processing).
• Legal Authorities: As required to comply with applicable laws or legal processes.

We do not sell or share your personal data for marketing purposes without your explicit consent.

5. Retention of Personal Data

We retain your personal data as long as your account remains active or as necessary for legal, compliance, and operational purposes.

6. Cookies and Web Technologies

Cookies and similar technologies are used to enhance user experience, collect analytics, and improve our Services.

You can control your cookie preferences through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or delete your personal data.
• Restrict or object to data processing.
• Data portability.

To exercise these rights, contact us at info@edalem.io.

8. Information Concerning Minors

Our Services are not intended for individuals under 18.
Personal information of minors will only be processed with the consent of a parent or guardian.

9. International Data Transfers

Personal data may be transferred to countries outside your jurisdiction for processing and storage. We implement safeguards to ensure such transfers comply with applicable laws.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy.
Significant changes will be communicated through email or a notice on our website.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Edalem Development PTE. LTD
10 Anson Road, #33-10, Suite C
International Plaza, Singapore 079903
Email: info@edalem.io